With the slowdown in global economy and increased competition, enterprises are focussing on reducing investment on new Operational Systems/Technologies, more ROI, cutting costs & development time to remain competitive. With the shortage of IT skilled resources, enterprises have to optimally deploy few available resources to achieve all these objectives.

Enterprises can't afford to compromise on routine applications maintenence and aplication enhancement because when critical applications go down due to whatever reason, productivity and operations will suffer. Keeping applications healthy and running is a key to enterprises survival and therefore to success. Ideally it is vital to detect and resolve issues in the live operational systems before they become problems that result in "fire-fighting".

Operating on agreed standards and service level agreements, iGlades's each service is specifically designed & constructed around a proven methodology & quality processes to provide an cutting-edge application management service.

Business-Critical Applications:

iGlades understands the critical nature of clients' applications and provide the 24/7/365 service to ensure the effective support by leveraging its Distributed Development Methodology.

Our support offering ensures that all clients with 24/7/365 contracts are able to contact members of their dedicated support team out of normal office hours and the appropriate specialist(s) will respond within the time established by the Service Level Agreement.

A full escalation procedure as detailed within the Service Level Agreement is available to ensure that all situations are managed to a successful conclusion.

Preventive Maintenance:

• iGlades pro-actively monitors all applications to ensure that maximum system performance is obtained through the identification of changes in code, procedure or processes.
• All areas identified as affecting system performance are advised to the customer for consideration and approval.
• Preventative maintenance ensures that the total cost of support is reduced through maximising the operation of the application.

Error Prevention / Correction:

• iGlades will investigate all the reported errors to determine the root cause of the problem.
• If errors are caused by code, corrections will be made and rigorously tested by iGlades and the users prior to acceptance and transfering to production systems.
• When identified errors are tracked to user or environmental issues, iGlades can advise the customer accordingly.

Enhancements:

• We treat enhancements with a high level of attention to quality of the delivered product.
• We follow proven methodology to deal with issues through their life cycle:
  • Analyze the issue
  • Design the appropriate solution
  • Development
  • Testing
  • Subsequent implementation

iGlades Intelligent Application Management Methodology and tools are designed to accomplish the following objectives for enterprises:

• Quickly heal the applications without help desk intervention. Cut down on support calls and improve overall IT efficiency
• Monitor systems health and alert our support staff about potential issues before they become problems.
• Periodically run dignostics on systems and applications to detect problems before failure.
• Expose custom hardware and device-level data. More information means less time troubleshooting and more time fixing problems.
• Perform device-level maintenance such as flashing BIOS remotely, over the wire. Greater automation and access means less time at the desktop.
• Monitor and control Operating System, applications & scheduled jobs.